At JSW , we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are available for products returned within 30 daysof the original purchase date.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all refund requests.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital products, software, and downloadable content.
- Items marked as Final Saleor Non-Returnable at the time of purchase.
- Products that have been damaged, altered, or usedbeyond normal testing.
- Gift cards and extended warranties.
3. Refund Process
- To initiate a refund, contact our customer support team at [insert contact email/phone]with your order details.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5-7 business daysto the original payment method.
- Shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a defective or incorrect product.
4. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 7 daysof delivery.
- We will provide a replacement or full refund, including return shipping costs, after verifying the issue.
5. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please check with your bank or credit card provider.
- If you still have not received your refund, contact us at [insert contact information]for assistance.
JSW reserves the right to update or modify this policy at any time.
For any refund-related inquiries, please reach out to our customer service team.